IMPAC Property’s Focus on Communication with Homeowner Associations

Assisting homeowners’ associations throughout much of New Jersey, IMPAC Property Management offers a full range of solutions spanning site management, administrative functions, and emergency response. A key emphasis is on maintaining open communication with homeowners and the boards that represent them. Through close coordination with clients, IMPAC Property Management builds strong long-term relationships and ensures that services provided are continuously adjusted to meet real world needs.

IMPAC Property Management offers 24/7 emergency accessibility, and participates in all meetings of the board and homeowner’s association. As requested, minutes of the meetings can be taken and correspondence drafted. The firm also provides dedicated Internet connectivity that includes a community website. In addition to facilitating direct communication on issues involving the community, this website offers personal account accessibility and payment history for owners via a secure connection. Cash flow can additionally be generated through advertising on the website. IMPAC Property Management also helps in the creation of special association reports and newsletters that keep residents and owners informed of local happenings and improvement projects. On a quarterly or monthly basis, management reports are issued that recap all incidents and services provided.

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About IMPAC Property Management

Independent Management of Properties and Communities, Inc. (IMPAC) was founded in 1984 by Albert J. Smith and Accella Farrington-Smith. It has grown over the years to one of the premier property management companies in New Jersey with a staff of more than 60 and management contracts with more than 80 communities. Yet our first employee is still with us and our first community still relies on us today. We are a stable and reliable company with impeccable credentials in property management. Our corporate headquarters is centrally located in Manchester, NJ, to effectively manage our statewide operations. Staffed with seasoned professionals, this facility is fully equipped for accounting, bookkeeping, customer service, computer operations, engineering, public relations, vendor management, desktop publishing, editing, insurance and administrative management. In addition to serving as the heart of company administration, it is also the home base for our South Jersey on-site and off-site property managers.
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